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This document applies exclusively to DAWENT Service Apps, including usage-based and subscription-based cloud applications and APIs. It does not cover DAWENT’s other product lines.
This Fulfillment Policy (the “Policy”) describes the process and terms for delivering Dawent’s digital products and services to customers. By subscribing to or using our products, you (the “Customer”) agree to comply with the terms and conditions outlined herein.
- Trial Access / Free Credits
Dawent provides customers with trial access or free credits to evaluate our products before subscribing. During this trial period, the software is fully functional at no cost, although certain add-ons or features may have specific limitations. Customers are encouraged to utilize the trial access or free credits to determine the product’s suitability prior to committing to a paid subscription.
- License Activation
Upon successful payment, access to the subscribed service will typically be granted to the billing email address provided by the Customer at the time of subscription within 2 to 3 minutes of checkout. Delivery may be delayed due to network or server issues beyond our reasonable control. If access is not granted within one (1) hour of payment, the Customer should contact our support team at support@dawent.com.
Our support team will respond during normal working hours, and the Customer is expected to allow reasonable time for resolution.
- Customer Responsibilities
The Customer is responsible for ensuring the successful delivery of service access by:
Providing valid email addresses during the subscription process.
Verifying that the email inbox can receive new messages.
Checking spam or junk folders if access instructions are not found in the primary inbox.
Configuring email or domain settings to accept messages from support@dawent.com.
Resolving any issues with their email service that may prevent receipt of access information.
Failure to receive service access due to issues with the Customer’s email service, including but not limited to a full inbox or misconfigured email settings, does not constitute grounds for exceptions to this Policy.
- Support Availability
Our support team is available via email at support@dawent.com and can assist with the following:
Issues related to service access delivery.
Installation, configuration, and other technical inquiries.
- Commitment to Customer Satisfaction
We are committed to providing timely access to our services and ensuring customer satisfaction. Customers are encouraged to contact our support team at support@dawent.com for any service delivery or fulfillment-related concerns.
- Non-Transferable Access
The access granted under this Policy is non-transferable and is conferred solely upon the original subscriber, as identified by the email provided at the time of subscription. Each service is distinct and does not entitle the Customer to access or upgrade to any other add-on or service with similar functionality. The subscription cannot be transferred, even if the Customer controls the email address to which the service was originally linked. Rights to use the service are strictly limited to the account associated with the email used during subscription.
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