Refund and Cancellation Policy

This document applies exclusively to DAWENT Service Apps, including usage-based and subscription-based cloud applications and APIs. It does not cover DAWENT’s other product lines.

This Refund and Cancellation Policy outlines the terms and conditions for refund requests and subscription cancellations. By subscribing to our services, you agree to the following terms.

1. Non-Refundable Charges

• All subscription fees are final and non-refundable except as expressly stated in this policy. Cancellation of a subscription results in immediate termination of access and does not entitle the customer to a refund or credit for any unused time.

• Subscriptions are non-transferable and remain linked to the original subscriber’s account.

• Cancellation prevents future renewals but does not retroactively refund prior billing periods.

2. Payment Authorization

• By completing the payment, you confirm that you are the authorized account holder or have obtained permission to use the selected payment method.

• By subscribing, you explicitly authorize recurring charges at the selected billing interval (monthly or yearly) until you cancel your subscription through the Customer Portal.

3. Chargebacks and Unauthorized Claims

• If you believe a charge was made in error, please contact support@dawent.com before initiating a dispute with your bank.

• In the event of a chargeback, Dawent will provide billing records, service usage records, subscription history, and renewal reminder records as evidence.

• Initiating a chargeback without first contacting support may result in immediate suspension or termination of the associated service.

4. Automatic Subscription Renewal

• By subscribing, you acknowledge and agree that your subscription will automatically renew at the end of each billing period unless you cancel it prior to the scheduled renewal charge date.

• You authorize Dawent’s payment provider to automatically process recurring renewal charges to your selected payment method.

• Customers are responsible for managing their subscriptions and canceling prior to the renewal date if they do not wish to continue.

Renewal Reminder:

• • • We send an electronic renewal reminder prior to renewal, including the renewal date, amount, and a link to manage or cancel the subscription.

    • Renewal reminders are provided as an additional courtesy. Customers remain responsible for managing their subscriptions and cancellation timing.

5. Subscription Cancellation Process

• You may cancel your subscription at any time before the renewal billing date through the self-service Customer Portal: https://www.dawent.com/payments/my-subscriptions

• Cancellation is effective once completed through the Customer Portal and confirmed on-screen.

• Cancellation is available 24/7 through the Customer Portal.

• If you experience access issues (including loss of email access), please contact support@dawent.com prior to the renewal date so we can assist you.

• Cancellation takes effect immediately upon completion through the Customer Portal. Access to the service will be terminated at the time of cancellation. No refunds or prorated credits will be provided for any unused portion of the billing period.

6. Pending Payment Clearance After Subscription Cancellation

• If a renewal charge has already been initiated or successfully processed at the time of cancellation, cancellation will not reverse or refund the charge.

• Service access will terminate immediately upon cancellation, and no refunds or prorated credits will be issued for any unused portion of the billing period.

7. Refund Policy & Exceptions

• Refunds are NOT provided once the service period has begun, except in the following specific cases:

Billing Errors: Eligible refund scenarios include - 

• Incorrect charge amount.

• Duplicate payment on the same account (i.e., same email address and subscription account)

Refund for Billing Errors: 

• Customers must contact support@dawent.com within 7 days of the charge.

• Customers must provide relevant transaction details, including invoice numbers, payment method used, and email addresses linked to the subscription accounts.

• Refund requests will be reviewed on a case-by-case basis, and Dawent reserves the right to deny requests that do not meet the outlined criteria.

Payment Processor Fees: 

• Refunds, if approved, will be processed less any applicable payment processor fees incurred during the transaction. These fees may include, but are not limited to, transaction fees, chargeback fees, or other processing costs that Dawent incurs through the payment processor.

Refund Processing Time:

• Once a refund is approved, Dawent will initiate the refund within 5–7 working days. The credited amount may take an additional 2–5 working days to reflect in the customer’s bank account or payment method, depending on the payment provider’s processing timelines.

8. Customer Responsibility

• We encourage customers to thoroughly review our service features before subscribing.

• Carefully reviewing product functionality during the free trial period can help prevent dissatisfaction post-subscription.

• Customers are advised to:

- Keep payment details up to date.

- Ensure they have sufficient funds to prevent unintended renewal failures.

9. Support Availability

For any cancellation, refund inquiries, or general support, customers can reach us at: support@dawent.com.

We remain committed to ensuring fair and transparent policies while delivering high-quality services and customer support.